This publication aims to summarize and assess the results of the United States Energy Association (USEA)’s Jordan Energy Partnership Project (JUPP);; funded by the USAID. The JUPP is part of the USEA/USAID Energy Utility Partnership Program (EUPP);; which assists developing countries with increasing environmentally sustainable energy production and use and improving the operational efficiency and increased financial viability of their utilities and related institutions. The JUPP focuses on improving the technical and operational efficiency of Jordan’s electric utilities and electric grid. Defining energy insecurity as one of the most significant problems in Jordan;; the report summarizes the program’s activities and assesses their results and impacts. It looks at multiple aspects including the utility participant training and female participation. The results of the publication are increasing system efficiency;; developing customer energy efficiency programs;; increasing corporate efficiency;; supporting capacity building;; reducing electricity losses and power outages;; improving transmission dispatch center operations;; enhancing worker productivity through safety and interconnecting renewable energy and distributed generation. The report concludes with key lessons learned from the projects.

The report aims to determine public attitudes towards water and energy utilities and assess public perception of Disi water;; scheduled to begin serving Amman residents in 2012. It is based on an omnibus survey;; structured;; quantitative and in-person interviews with 1000 respondents representing adult males and females across the twelve governorates of Jordan. This research is part of the was conducted as part of the Public Action in Water;; Energy;; and Environmental Project to initiate and establish clear and identifiable behavioral changes amongst the Jordanian public and decision-makers;; to lead to increased efficiency in the use of water and energy;; and to improve solid waste handling practices. The findings of the survey show that while a majority of respondents could correctly identify their water provider;; nearly a quarter could not and more than half of the respondents believe they are paying water rates that are unreasonable for the quality of water service they receive. The report confirm that the customer experience with both water and electrical utility companies can be improved and increasing awareness of the sound quality of the Disi water would support the public perceptions to continue to shift in a positive direction.