This research study aims to investigate child labor in Irbid to provide a deep understanding of and knowledge about the socio-economic and cultural context of working children in Irbid. It also aims to propose intervention programs that maximize the effectiveness of the Family and Childhood Protection Society (FCPS);; an NGO in Irbid that works on issues related to children. Various study results have shown that children often work in dangerous and hazardous conditions where they are exposed to physical and psychological abuse;; in addition to exploitation in terms of minimal pay and long working hours. Both qualitative and quantitative methodologies were used to conduct the research presented in this report. In-depth interviews and questionnaires were used to collect data from all organizations working on child-related issues and from working children and their family members.

The report is based on the study designed to conduct a communications assessment of Aqaba Water Company;; one of the key water utilities in Jordan and to examine how its communications department collaborates with other areas of the organization. As part of the Public Action for Water;; Energy and Environment Project (PAP);; a public education and behavior change communication program developed to support USAID’s technical and policy investments in the Jordanian water and energy sectors;; the report finds that the effective communications can save the utility money by improving operations;; increasing efficiencies and reducing customer complaints. The report suggests that the strategic communications can be the key to a sustainable future for the kingdom during the times of critical resource constraints and presents some guiding principles and recommendations for the Aqaba Water Company’s communication efforts.