The report presents the findings of the government institutions efforts survey;; which is designed for the purpose of reviewing the government agencies’ current and past communication activities in water;; energy and environment. The specific objective of this survey is to review the Donor Position Paper on Outreach targeted sample of 36 staff from 22 government institutions from Aqaba and Karak. As part of the Public Action for Water;; Energy and Environment Project (PAP);; a public education and behavior change communication program developed to support USAID’s technical and policy investments in the Jordanian water and energy sectors;; this report finds that many government institutions have more than one role;; overseeing solid waste management;; industrial water and reuse and environmental laws. The report also finds that the communications programs are scattered and credibility and trust between service agencies and their clients is a concern. The interview analysis suggests that the Public Action Project needs to focus on two or three specific areas;; and the report recommends all capacity building activities to be focused on one goal of developing;; implementing and measuring national communication strategies and action plans.

The report presents the findings of a desktop survey conducted to review gender studies in Jordan with an overall goal of the survey as to ensure that gender is adequately addressed throughout project research;; analysis and activities of the Public Action for Water;; Energy and Environment Project (PAP). Under the PAP mandate to encourage water and energy conservation and to support behavior change towards more conservation and efficient practices both at the household level and in the commercial;; industrial and civil society arenas using social marketing behavioral methods;; the report is based on a gender desktop review of existing research on gender and natural resource management in Jordan. It capitalizes on the growing body of research on gender across sectors in Jordan including natural resource management;; to apply and adapt the findings to the PAP project activities. The report concludes with recommendations for the PAP projects such as donor collaboration;; improvement of women’s knowledge of water and energy saving methods;; engagement and creation of women’s participation to promote and support opportunities for small;; women-owned business promoting water and energy saving technologies and promotion of alternative technologies.

أُجري هذا التقرير على مدار أربعة أشهر في لبنان والأردن;; ويركز على التحديات المؤلمة التي تواجه أطفال اللاجئين السوريين كل يوم. والهدف من هذا التقرير هو إعداد تقرير قائم على الأدلة من زاوية إنسانية;; تستهدف قاعدة عريضة من الجماهير لرفع الوعي بشأن التحديات التي تواجه حماية الأطفال;; وإعطاء فكرة عن كيفية استجابة وكالة الأمم المتحدة وشركائها;; وتسليط الضوء على بعض الفجوات التي تتطلب اهتماماً عاجلاً من جانب المجتمع الدولي. وتم اعتماد منهجية تتألف من مراجعة مكتبية للتقارير والتقييمات القائمة;; إلى جانب جمع البيانات وإجراء بحث ميداني في كل من المواقع الحضرية والريفية وفي المخيمات. وقد تم جمع المعلومات من خلال مناقشات مجموعة التركيز والمقابلات التي أجريت مع الأطفال اللاجئين وعائلاتهم;; إلى جانب اللاجئين العاملين مع الأطفال داخل مجتمعاتهم وموظفي المفوضية وغيرها من المنظمات العاملة مع الأطفال اللاجئين.

The report is based on the findings of the survey that was designed to review NGO/CBO experience in communication/outreach and assess the capability of individual staff in the relevant NGOS and CBOs. The primary goal of the project is to institutionalize social marketing practices in NGOs and CBOs;; because organizations in the forefront of development depend on their ability to reach target groups and remove barriers to change. The research was conducted as part of the Public Action in Water;; Energy;; and Environmental Project to initiate and establish clear and identifiable behavioral changes amongst the Jordanian public and decision-makers;; to lead to increased efficiency in the use of water and energy;; and to improve solid waste handling practices. The main findings of the research identify sources of funds and grants of the NGOs;; their major activities and partnerships. The report also suggests training for successful fundraising;; social marketing and media campaigns for the NGOs and continued surveys and interviews of the NGOs.

Assessing refugee situations and developing strategies are crucial in ensuring a relevant;; targeted;; and efficient response. Livelihoods programmes are no exception;; as they also require a thorough assessment involving communities;; partners;; and the local government and private sector. Not only does this provide us with vital information about the current condition of the region;; but the process itself contributes to better programmes through increased ownership of all involved. UNHCR Jordan developed a quality strategy using their internal resources and networks. This is a story about their experience and the lessons learnt in the process.