The report aims to better understand and quantify the attitude and the levels of awareness amongst large consumers of water and energy;; and it presents the findings of the interviews conducted with a representative sample of large consumers to better understand trends and behaviors related to water and energy consumption. The research was conducted as part of the Jordan Public Action in Water;; Energy;; and Environment Project (PAP) under the Prosperity;; Livelihoods;; and Conserving Ecosystems (PLACE);; which aims to initiate and establish clear and identifiable behavioral changes amongst the Jordanian public and decision-makers. The study categorizes large consumers into a number of main sectors including hotel and restaurant sectors;; commercial sector;; hospitals;; government buildings and industrial sector;; and the field surveys were collected as a random sample of different industries;; state and commercial buildings. The research finds that the majority of large consumers neither monitor their water nor their energy consumptions via sub-metering scheme;; showing that the majority of large consumers are not able to accurately determine the areas within their establishments that are the most consuming. This finding identifies four major obstacles in implementing the water and energy saving practices including;; lack of awareness;; lack of incentive programs amongst employees;; higher prices for higher quality savings devices and lack of proper maintenance.

The report is based on the findings of the survey that was designed to review NGO/CBO experience in communication/outreach and assess the capability of individual staff in the relevant NGOS and CBOs. The primary goal of the project is to institutionalize social marketing practices in NGOs and CBOs;; because organizations in the forefront of development depend on their ability to reach target groups and remove barriers to change. The research was conducted as part of the Public Action in Water;; Energy;; and Environmental Project to initiate and establish clear and identifiable behavioral changes amongst the Jordanian public and decision-makers;; to lead to increased efficiency in the use of water and energy;; and to improve solid waste handling practices. The main findings of the research identify sources of funds and grants of the NGOs;; their major activities and partnerships. The report also suggests training for successful fundraising;; social marketing and media campaigns for the NGOs and continued surveys and interviews of the NGOs.

The report aims to determine public attitudes towards water and energy utilities and assess public perception of Disi water;; scheduled to begin serving Amman residents in 2012. It is based on an omnibus survey;; structured;; quantitative and in-person interviews with 1000 respondents representing adult males and females across the twelve governorates of Jordan. This research is part of the was conducted as part of the Public Action in Water;; Energy;; and Environmental Project to initiate and establish clear and identifiable behavioral changes amongst the Jordanian public and decision-makers;; to lead to increased efficiency in the use of water and energy;; and to improve solid waste handling practices. The findings of the survey show that while a majority of respondents could correctly identify their water provider;; nearly a quarter could not and more than half of the respondents believe they are paying water rates that are unreasonable for the quality of water service they receive. The report confirm that the customer experience with both water and electrical utility companies can be improved and increasing awareness of the sound quality of the Disi water would support the public perceptions to continue to shift in a positive direction.