The final report is a product of the USAID/ Jordan's 55-month Operations and Maintenance Training (OMT) Program that enhances workers and organizational performance in water infrastructure. The report includes the OMT Program's executive summary;; key accomplishments and lessons learned and recommended actions;; and it also identifies some the contexts;; challenges;; methodology and results and impacts of improving the operator standards and performance. According to the report;; the OMT exceeded its expectations and achieved all results in regards to the number of certified operators;; managers;; trainers;; developers;; and coaches graduated;; certified programs;; courses and tests developed;; training sessions conducted;; and legal measures and institutional actions enacted. The report identifies hat the dedicated and hands-on support of OMT's primary partners was a key factor in achieving the OMT target results. The program also expects the structure of the Jordan program will be responsive to changing needs and the progressive development of training capacity within the Jordanian water sector. Following the OMT's completion;; the players in the Jordanian program will continue to build their capacities and move to the next state in their institutional arrangement.

This report is a baseline assessment of community-identified vulnerabilities among Syrian refugees living in Amman;; Irbid;; Madaba;; Mufraq;; and Zarqa. The purpose of this report is to identify urban Syrian refugees’ current coping mechanisms and any gaps in services available to Syrian refugees in Jordan. The research methodology is both qualitative and participatory in design;; drawing from the UNHCR tool for Participatory Assessment in Operations. This report presents only the data from household interviews;; baseline assessment;; and the follow-up focus groups conducted with community members. The number of households surveyed was 240;; with a total number of 1;;476 household members and 89 focus group participants representing 534 household members. The report proposed general recommendations and interventions to deal with the main highlighted challenges (cash assistance;; strengthening community links;; vocational training;; physical activities ...etc).