اعد هذا التقرير ضمن اطار برنامج كرامة الذي يعمل تحت مظلة المركز الوطني لحقوق الإنسان ويهدف الى منع التعذيب ورصد الانتهاكات في السجون الاردنية ، بالاضافة الى تحسين اوضاع المحرومين من حريتهم في الاردن ،

The report aims to determine public attitudes towards water and energy utilities and assess public perception of Disi water;; scheduled to begin serving Amman residents in 2012. It is based on an omnibus survey;; structured;; quantitative and in-person interviews with 1000 respondents representing adult males and females across the twelve governorates of Jordan. This research is part of the was conducted as part of the Public Action in Water;; Energy;; and Environmental Project to initiate and establish clear and identifiable behavioral changes amongst the Jordanian public and decision-makers;; to lead to increased efficiency in the use of water and energy;; and to improve solid waste handling practices. The findings of the survey show that while a majority of respondents could correctly identify their water provider;; nearly a quarter could not and more than half of the respondents believe they are paying water rates that are unreasonable for the quality of water service they receive. The report confirm that the customer experience with both water and electrical utility companies can be improved and increasing awareness of the sound quality of the Disi water would support the public perceptions to continue to shift in a positive direction.

The final report is a product of the USAID/ Jordan's 55-month Operations and Maintenance Training (OMT) Program that enhances workers and organizational performance in water infrastructure. The report includes the OMT Program's executive summary;; key accomplishments and lessons learned and recommended actions;; and it also identifies some the contexts;; challenges;; methodology and results and impacts of improving the operator standards and performance. According to the report;; the OMT exceeded its expectations and achieved all results in regards to the number of certified operators;; managers;; trainers;; developers;; and coaches graduated;; certified programs;; courses and tests developed;; training sessions conducted;; and legal measures and institutional actions enacted. The report identifies hat the dedicated and hands-on support of OMT's primary partners was a key factor in achieving the OMT target results. The program also expects the structure of the Jordan program will be responsive to changing needs and the progressive development of training capacity within the Jordanian water sector. Following the OMT's completion;; the players in the Jordanian program will continue to build their capacities and move to the next state in their institutional arrangement.

This report is a baseline assessment of community-identified vulnerabilities among Syrian refugees living in Amman;; Irbid;; Madaba;; Mufraq;; and Zarqa. The purpose of this report is to identify urban Syrian refugees’ current coping mechanisms and any gaps in services available to Syrian refugees in Jordan. The research methodology is both qualitative and participatory in design;; drawing from the UNHCR tool for Participatory Assessment in Operations. This report presents only the data from household interviews;; baseline assessment;; and the follow-up focus groups conducted with community members. The number of households surveyed was 240;; with a total number of 1;;476 household members and 89 focus group participants representing 534 household members. The report proposed general recommendations and interventions to deal with the main highlighted challenges (cash assistance;; strengthening community links;; vocational training;; physical activities ...etc).